FAQs
FAQS
Frequently Asked Questions
Everything you need to know before booking your ocean adventure. Browse our most asked questions or contact us directly for personalized assistance.
How do I book an experience with JPH Charters?
You can book directly through our website using the “Book Now” button, contact us via email at [email protected], call us at +230 57 29 09 01 / +230 57 27 61 88, or visit our office at L’Estuaire, La Balise Marina in Black River. We’re happy to answer any questions and help you choose the perfect experience.
How far in advance should I book?
We recommend booking as early as possible to secure your preferred date, especially during peak season (November to April). While we do our best to accommodate last-minute requests based on availability, early booking ensures you won’t be disappointed. Contact us and we’ll work with your schedule.
What payment methods do you accept?
We accept cash, credit cards, and online payment. Payment details will be confirmed when you book.
What is your cancellation policy?
Cancellations made more than 24 hours before your scheduled trip receive a full refund. Cancellations within 24 hours of departure are subject to a 100% cancellation fee.
What happens if the weather is bad?
Your safety is our priority. If weather conditions are unsafe, we’ll contact you to reschedule or offer a full refund. We monitor conditions closely and make the final call on the morning of departure if necessary.
What should I bring?
Sunscreen (reef-safe preferred), towel, hat, sunglasses, camera, and swimwear. We provide all necessary equipment.
What should I wear?
Everything that makes you comfortable
Are there age restrictions?
Children are welcome on most trips. Minimum ages vary by activity: dolphin swimming and catamaran cruises welcome all ages with parental supervision, while fishing trips work best for children 6+. Contact us for specific concerns.
Do I need to know how to swim?
For dolphin encounters and snorkeling activities, basic swimming ability is recommended. Life jackets are available onboard for all guests. If you’re unsure, please mention it when booking – we’ll ensure you’re comfortable.
Is food and drink included?
Food and beverages vary by activity:
- Catamaran Day Cruise (shared): Full meal, snacks, and drinks included
- Sunset Cruise: Snacks and drinks included
- Speedboat tours: Water and soft drinks provided
- Other activities: Meals available at an extra cost upon request
Specific details are outlined on each activity page. Let us know your preferences when booking.
Can I bring my own food and drinks?
Absolutely. While we provide meals and drinks, you’re welcome to bring additional items, especially if you have dietary restrictions or preferences.
Do you cater to dietary requirements?
Yes. Please inform us of any allergies or dietary restrictions when booking, and we’ll accommodate your needs.
What language do your crew speak?
Our crew speaks English and French fluently and of course our local language : Creole.
Is fishing experience required for big game fishing trips?
Not at all. Our expert crew guides both beginners and experienced anglers. We teach you everything you need to know and adapt techniques to your skill level.
What's the best season for marlin fishing?
Peak marlin season runs from November to April, though we offer excellent fishing year-round for various species including tuna, dorado, and sharks.
Do I need a fishing license?
No fishing license is required for recreational fishing in Mauritius.
Can I keep the fish I catch?
We practice catch and release for marlins to preserve the species. Other fish belong to the boat.
How many people can join a trip?
Capacity varies by vessel: speedboats accommodate 6-8 passengers, fishing boats 4-6 anglers, and our catamarans can host larger groups. Private charters are available for all experiences.
Do you offer private charters?
Yes. All our experiences can be booked privately for a more personalized adventure. Contact us for pricing and availability.
Where do trips depart from?
All trips depart from our base at L’Estuaire, La Balise Marina in Black River on the west coast of Mauritius.
Is there parking available?
Yes, free parking is available at La Balise Marina.
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Whether you’re an experienced angler chasing the catch of a lifetime, a couple seeking romance on a sunset cruise, a family wanting to swim with dolphins, or an adrenaline lover ready for speedboat thrills : your perfect ocean experience awaits.